Privacy Policy

1. Introduction

Monarch73 LLC (“Monarch73,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (monarch73.com) or engage our services.

By using our website or providing your information to us, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide when you interact with us, including:

  • Name, job title, and company name
  • Email address and phone number
  • Mailing and shipping addresses
  • Order details, product preferences, and project specifications
  • Payment information (processed securely through third-party payment processors)
  • Any other information you include in contact forms, emails, or consultation requests

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address and browser type
  • Device type and operating system
  • Pages visited, time spent on pages, and referring URLs
  • Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

We may receive information about you from business partners, marketing platforms, or publicly available sources to support our Services and marketing efforts.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders, including production, shipping, and delivery
  • To communicate with you about quotes, orders, proofs, and project updates
  • To respond to inquiries and consultation requests
  • To manage your account and maintain our business relationship
  • To send marketing communications about our services and promotions (with your consent or where permitted by law)
  • To improve our website, services, and customer experience
  • To comply with legal obligations and protect our rights

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

  • Service Providers: With trusted third-party vendors who assist with order fulfillment, shipping, payment processing, email delivery, and website analytics. These providers are contractually obligated to protect your information and use it only for the services we engage them to perform.
  • Business Partners: With manufacturing and decoration partners as necessary to produce your custom orders. Only the information required to complete your order is shared.
  • Advertising and Analytics Partners: With Google (Google Analytics and Google Tag Manager), Meta Platforms, and LinkedIn, which receive device and activity data from our website in order to measure site usage and to deliver and measure advertising. This is described in Section 7, and only happens where you have given consent.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Monarch73, our clients, or others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business records, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. Cookies are small text files stored on your device when you visit our site.

Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly (e.g., session management, security).
  • Analytics Cookies: Help us understand how visitors interact with our site so we can improve functionality and content.
  • Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

The specific technologies we use are Google Tag Manager, which loads the tools below; Google Analytics, which measures how the site is used; and the Meta (Facebook and Instagram) advertising pixel and the LinkedIn Insight Tag, which support the advertising described below. Cloudflare Turnstile is also used on our forms to distinguish genuine visitors from automated abuse.

Retargeting and Interest-Based Advertising

We use retargeting. If you consent to marketing cookies, the Meta pixel and the LinkedIn Insight Tag record that you visited particular pages on our website — for example a page about hospitality merchandise or corporate gifting — and allow us to show you Monarch73 advertising on those platforms afterwards. This is sometimes called cross-context behavioral advertising, because the advertising you see on another company's platform is based on your activity on ours.

These platforms receive technical identifiers such as your IP address, browser and device information, and which of our pages you viewed. We do not send them your name, email address, telephone number, company name, or the contents of anything you type into our forms.

Your Choices About Cookies and Advertising

When you first visit the site you are asked to choose which categories of cookies to allow. Analytics and marketing cookies are switched off until you accept them. You can change your choice at any time using the “Cookie preferences” link in the site footer, and withdrawing consent stops further collection through these tools.

You can also control this outside our website: through your browser settings, through your advertising preferences on Meta and LinkedIn, through the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout, and through the industry opt-out pages at optout.aboutads.info and optout.networkadvertising.org. Disabling essential cookies may affect how the website functions.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to legal and contractual obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
  • Restriction: Request that we limit how we use your information in certain circumstances.

To exercise any of these rights, contact us at hello@monarch73.com. We will respond to your request within 30 days.

9. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to know what personal information we collect and how it is used, the right to request deletion or correction, and the right to opt out of the sale or sharing of personal information.

Monarch73 does not sell personal information for money. However, the retargeting described in Section 7 involves disclosing device and activity data to advertising platforms for cross-context behavioral advertising, which California law treats as “sharing”. You can opt out of that sharing at any time by rejecting marketing cookies in the banner shown on your first visit, or later through the “Cookie preferences” link in the site footer. We honor Global Privacy Control signals sent by your browser as a valid opt-out request.

To exercise your CCPA rights, contact us at hello@monarch73.com.

10. Children’s Privacy

Our website and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Monarch73. We are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. International Users

If you access our website or Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and Puerto Rico. By using our website or providing your information, you consent to such transfer and processing.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Monarch73 LLC

Email: hello@monarch73.com

Phone: (518) 666-2724

Address: 151 Calle San Francisco, PMB 5576, San Juan, PR 00901-1660, USA